1. Will SkyGlue affect my site performance and my users’ experience?
  2. Is it against Google Analytics's Term of Service (TOS) to track individual visitors?
  3. How is SkyGlue different from Google Analytics?
  4. Who will benefit from SkyGlue?
  5. Who is SkyGlue designed for?
  6. What problem are you solving?
  7. Can I use SkyGlue and Google Analytics at the same time?
  8. What languages does SkyGlue support?
  9. Do I use any libraries or APIs to integrate?
  10. Is my data secure?
  11. Do I need to know how to program in order to use SkyGlue?
  12. How do I set up SkyGlue?
  13. How long does it take to set up SkyGlue?
  14. Does SkyGlue require any client software to be installed?
  15. When I click on the reports link in my SkyGlue management portal, it opens up on my GA account a different site whereas what I want these reports applied to is my other site. How do I change it?
  16. Can I create a separate profile or separate account in Google Analytics for SkyGlue data?
  17. How do I track user inputs using SkyGlue?
  18. How do you track individual users in Google Analytics?
  19. How do I install the SkyGlue JavaScript code on my WordPress site?
  20. What can SkyGlue track?
  21. How do you charge for installing SkyGlue tracking code on multiple-domain?
  22. How do I unlink SkyGlue from my Google Analytics account?
  23. How to track events that are neither automatically tracked by SkyGlue nor can be configured in the SkyGlue portal?
  24. How do I setup GA cross domain tracking with SkyGlue?
  25. Can I link SkyGlue data with my back-end database?
  26. How do I install SkyGlue with Google Analytics Tag Manager?
  27. How to see behaviors of registered users only?
  28. How do I un-subscribe my SkyGlue plan?
  29. Does SkyGlue support Google Universal Analytics (GUA)?
  1. Rating: +4

    Positive Negative

    Will SkyGlue affect my site performance and my users’ experience?

    No. not at all. We know page load speed is the first thing you question when adding third party code to your website.

    Our code is carefully designed to be as unobtrusive as possible. SkyGlue’s java script is asynchronous, same as Google Analytics code. It means the code does not block the download of any script on your site. We host the javascript in a CDN network distributed globally so your visitors can get the JavaScript from the closest server to their location. The tracking runs within the browser while other page content is being rendered at the same time. What’s more, the tracking code connects directly to Google Analytics Server and it has no impact on your website or bandwidth.

    Back to top

  2. Rating: +2

    Positive Negative

    Is it against Google Analytics's Term of Service (TOS) to track individual visitors?

    Many people have confusion about collecting personally identifiable information (PII) in Google Analytics versus collecting user-level information anonymously in Google Analytics. It is against Google Analytics TOS to store personally identifiable information (PII) in Google Analytics. SkyGlue uses Google Analytics approved public API to track user-level information and makes sure no PII data is sent to Google Analytics. The approach we used has been used by many advanced Google Analytics users (Of course, without SkyGlue, you need to code yourself). Google Analytics also collects user-level information anonymously using its __utma cookie.

    In SkyGlue, all individual visitors are tracked by cookies based on Google analytics’s own __utma cookie. No additional information on individuals (besides values in __utma cookie) is sent to Google Analytics server when you track anonymous visitors.

    You can set up registered visitor tracking in SkyGlue. For registered visitors, SkyGlue transforms the value of the UserID field you specified in custom rules to a format that is not personally identifiable. It is based on our hashing algorithm and the data is sent directly to Google Analytics server. It’s impossible to identify a person with such an Id. No Personally identifiable information (PII) is sent to Google Analytics server.

  3. Rating: +1

    Positive Negative

    How is SkyGlue different from Google Analytics?

    SkyGlue is complementary to Google Analytics. SkyGlue makes your Google Analytics more powerful and useful by simplifying GA’s advanced core functionality.

    Since SkyGlue is built on top of Google Analytics, it allows you to take advantage of all the rich features in Google Analytics.

    Back to top

  4. Rating: +0

    Positive Negative

    Who will benefit from SkyGlue?

    All sites using Google Analytics will benefit from SkyGlue. Using our tool, marketers, web analysts and website owners can easily implement Google Analytics’ event-tracking and receive web visitor insight.

    Back to top

  5. Rating: +0

    Positive Negative

    Who is SkyGlue designed for?

    SkyGlue is designed for non–technical people. Marketers, web analysts and site owners are able to implement SkyGlue without taking time away from their IT resources.

    Back to top

  6. Rating: +0

    Positive Negative

    What problem are you solving?

    Google Analytics’ event-tracking is difficult to implement and not many Google Analytics users take advantage of this valuable feature. We wrap up the complexity of Google event tracking API with our patent-pending technologies. You do not need to be a programmer to implement event-tracking in Google Analytics.

    You no longer need to shop around for event-tracking packages, all the features you need are already in Google Analytics for free, they are just too hard to use. SkyGlue saves you money and saves you time. SkyGlue brings real value to you.

    Back to top

  7. Rating: +0

    Positive Negative

    Can I use SkyGlue and Google Analytics at the same time?

    Yes. You need to use Google Analytics since SkyGlue sends event data to your Google Analytics account.

    Back to top

  8. Rating: +0

    Positive Negative

    What languages does SkyGlue support?

    SkyGlue requires no code instrumentation and it works with any language.

    Back to top

  9. Rating: +0

    Positive Negative

    Do I use any libraries or APIs to integrate?

    No. That’s the beauty of SkyGlue. You do not need to use any libraries or APIs.

    Back to top

  10. Rating: +0

    Positive Negative

    Is my data secure?

    Yes. Your data is fully encrypted and sent directly to Google Analytics. We help you easily collect in-depth data for Google Analytics. We do not collect or store your data.

    Back to top

  11. Rating: +0

    Positive Negative

    Do I need to know how to program in order to use SkyGlue?

    No. SkyGlue’s patent-pending technologies make the integration completely code-free. No programming skills are required at all.

    Back to top

  12. Rating: +0

    Positive Negative

    How do I set up SkyGlue?

    Simply copy/paste a snippet of JavaScript tracking code to your web pages. It is the same process as setting up basic Google Analytics on your website.

    Back to top

  13. Rating: +0

    Positive Negative

    How long does it take to set up SkyGlue?

    SkyGlue’s patent-pending technologies make the integration completely pain-free. SkyGlue can be set up like a breeze with no learning curve and no coding is required.

    Back to top

  14. Rating: +0

    Positive Negative

    Does SkyGlue require any client software to be installed?

    No. SkyGlue is a SaaS-based fully hosted service in the Cloud. No software installation on the server or client side is needed.

    Back to top

  15. Rating: +0

    Positive Negative

    When I click on the reports link in my SkyGlue management portal, it opens up on my GA account a different site whereas what I want these reports applied to is my other site. How do I change it?

    Google Analytics creates those reports in your default account (e.g. default.com). However, you can easily copy them to your desired accounts (e.g. desired.com).

    In the new Google Analytics (version 5), you will be prompted to select a profile upon generating the report. Choose the right profile and then click "Create Custom Report".

    In the old version of Google Analytics, after the custom reports have been created in your default account (default.com), you can apply them to another account in GA (desired.com). Click “Manage Custom Reports”. Then click “Import custom reports from other profiles” The list of reports in your default account (default.com) would show up in the dropdown box. Select those reports and click “Apply” to import the reports to the correct account/profile (desired.com).

    Back to top

  16. Rating: +0

    Positive Negative

    Can I create a separate profile or separate account in Google Analytics for SkyGlue data?

    Yes. You can pick either approach. Please check out the instructions http://skyglue.com/faq-separate-data.

    Back to top

  17. Rating: +0

    Positive Negative

    How do I track user inputs using SkyGlue?

    SkyGlue is now able to track non-PII web user inputs, such as text boxes and form inputs. You can set it up in your SkyGlue management portal. Please check out the instructions here.

    Back to top

  18. Rating: +0

    Positive Negative

    How do you track individual users in Google Analytics?

    Google Analytics Terms of Service does not allow websites to send personally identifiable information (PII) to its server.

    We associate a cookie and a unique user ID for each visitor and track them using both custom variables and event labels (in professional account type and above) in Google Analytics. The user ID is a machine-generated userId based on the timestamp of a visitor’s initial visit and and a random number. Should you choose to track registered users, SkyGlue transforms the value of the UserID field you specified to a format that is not personally identifiable using our hashing-based algorithm and sends it directly to Google Analytics server. No Personally identifiable information (PII) is sent to Google Analytics server. You should not make any attempt to associate SkyGlue user ID with any personally identifiable information.

    Back to top

  19. Rating: +0

    Positive Negative

    How do I install the SkyGlue JavaScript code on my WordPress site?

    You can install a WordPress "header and footer" plugin and place both your Google Analytics code and SkyGlue code in the plugin.

    To locate the plugin. You can log into to your wordpress account, click "Plugins", click "Add New" and search "header and footer" in the search box. A list of wordpress plugin would show up. Pick the plugin called "Header and Footer" and select "Install Now".

    After installation, go to "Settings", click on "Header and Footer" and place the code in the appropriate area.

    Back to top

  20. Rating: +0

    Positive Negative

    What can SkyGlue track?

    Here is a detailed list (http://skyglue.com/skyglue-tracking) of web elements SkyGlue can track for you.

    Back to top

  21. Rating: +0

    Positive Negative

    How do you charge for installing SkyGlue tracking code on multiple-domain?

    SkyGlue charges one subscription per GA ID (e.g. UA-12345-1). You can use the same tracking code on multiple domains as long as they have the same GA property ID.

    Back to top

  22. Rating: +0

    Positive Negative

    How do I unlink SkyGlue from my Google Analytics account?

    You can simply follow this link to separate SkyGlue from your Google Analytics account. https://accounts.google.com/b/0/IssuedAuthSubTokens?hl=en_US

    Back to top

  23. Rating: +0

    Positive Negative

    How to track events that are neither automatically tracked by SkyGlue nor can be configured in the SkyGlue portal?

    SkyGlue can track most of the user interactions automatically. You can also configure event tracking in your SkyGlue portal without a developer. We sometimes receive user requests to track events that are neither automatically picked up by SkyGlue nor can be configured in their SkyGlue portal. In these cases, you can use the simple SkyGlue event tracking API to track events.

  24. Rating: +0

    Positive Negative

    How do I setup GA cross domain tracking with SkyGlue?

    SkyGlue automatically takes advantage of your Google Analytics cross-domain tracking setup and can track visitors across domains. Here are the implementation details.

    Back to top

  25. Rating: +0

    Positive Negative

    Can I link SkyGlue data with my back-end database?

    Yes. We have published an API to help you accomplish this. Please see detailed instructions here.

    Back to top

  26. Rating: +0

    Positive Negative

    How do I install SkyGlue with Google Analytics Tag Manager?

    You can easily deploy SkyGlue with Tag Managers, such as Google Analytics Tag Manager. Here is the instruction.

    Back to top

  27. Rating: +0

    Positive Negative

    How to see behaviors of registered users only?

    Please see details on registered user tracking setup and reports here.

    Back to top

  28. Rating: +1

    Positive Negative

    How do I un-subscribe my SkyGlue plan?

    You can cancel your SkyGlue subscription by clicking on the order detail link in your renewal email notification. You can also contact us at info@skyglue.com to un-subscribe your account. You will not be charged again after the cancellation.

    Back to top

  29. Rating: -2

    Positive Negative

    Does SkyGlue support Google Universal Analytics (GUA)?

    Yes. SkyGlue fully supports Google Universal Analytics (GUA). Please follow the instructions to set up your SkyGlue tracking for Google Universal Analytics.

    Back to top